Support Policy at ADNIVIA

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At ADNIVIA, we are committed to providing the best support and service to our customers. This policy explains how to get assistance, response times, and the services available for any inquiries or issues related to our products or orders.

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1) Scope of Policy

This support policy applies to all customers who purchased products through the ADNIVIA website or contacted the support team for any reason related to our herbal and natural products.

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2) Available Support Services

Responding to general inquiries about products and promotions.

Assistance in tracking orders and their status.

Guidance on the proper use of herbal and natural products.

Resolving complaints regarding damaged or incorrect products.

Providing guidance on returns or exchanges when necessary.

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3) Response Times

Inquiries are typically answered within 24 – 48 business hours.

Response times may vary depending on the type of inquiry and daily volume of requests, but our team always strives to provide solutions as quickly as possible.

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4) Special Cases

Damaged or missing products: These will be handled promptly to provide a replacement or compensation.

Technical or order-related inquiries: These will be forwarded to the specialized team for optimal resolution.

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5) ADNIVIA Commitment

Providing professional and friendly support to all customers.

Offering effective and timely solutions for any issue related to our products and services.

Protecting customers’ private information and not sharing it with any third party.